Support

How can we help?

Contact us at the email address below for help with RallyTime, to report a problem, or to suggest a feature.

• rallytime@hellooo.fun

Purchased Pro, but it is still locked?

Restore Purchases checks for an active subscription on the same Apple Account or Google Account. It does not start a new subscription or charge you again.

1. Make sure your phone's app store is signed in with the Apple Account or Google Account you used for the purchase and that you have an internet connection.
2. Open the app’s home menu → Explore Quick Scoring Pro, then choose Restore Purchases on the subscription screen.
3. If Pro is still locked, check RallyTime’s subscription status (iPhone: Settings → your name → Subscriptions; Android: Google Play app → profile icon → Payments & subscriptions → Subscriptions), then contact us with the status.

• Apple: Restore In-App Purchases
• Google Play: Problems with in-app purchases

How do I manage or cancel my subscription?

iPhone: choose Manage Subscription on the app’s subscription screen, or open Settings → your name → Subscriptions → RallyTime and follow the cancellation steps.

Android: open the Google Play app → profile icon → Payments & subscriptions → Subscriptions → RallyTime, then choose Cancel subscription.

After you cancel automatic renewal, Pro remains available until the paid period ends. Access then returns to Free. Deleting or uninstalling the app does not cancel your subscription.

• Apple: Cancel a subscription
• Google Play: Cancel, pause or change a subscription

How do I request a refund?

For App Store purchases, request a refund from Apple. Sign in to Apple’s Report a Problem website, find the purchase and submit your request. Apple reviews refund eligibility.

Google Play purchases follow Google Play’s refund policies. You can request a refund from your Google Play order history, or contact us for help.

Cancelling renewal does not automatically request a refund.

• Request a refund from Apple
• Apple: About refund requests
• Google Play: Refund policies

Where is my exported video? What if export fails?

After Export and save to Photos finishes successfully, find your video in your photo library (the Photos app on iPhone, or your gallery app on Android).

If exporting or saving fails, note the error message. Check your available device storage, RallyTime’s photo and video permissions in system settings, and whether the original video is still accessible.

Keep the original video and project before retrying. If it still fails, contact us. Avoid deleting the app as a troubleshooting step, as this can remove local projects.

Will my projects be deleted when my subscription expires?

Expiry does not automatically delete existing projects or player profiles. New paid actions are subject to Free limits, and premium theme display and export depend on your current access. Restore Purchases restores subscription access; it does not recover deleted local projects.

What should I include in a support request?

Describe the steps you took, what you expected and what happened. Include your phone model, OS version (iOS or Android), app version and when the issue occurred. Error messages or screenshots can also help.

Hide private information in screenshots. Do not send your Apple Account or Google Account password, verification codes or bank card details. A full match video is usually not needed for the first report.

If the email link does not open a mail app, copy the address above and send your message using your preferred email service.